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Quality Removal Company in London and Surrey

At Kelly’s, we believe quality should not be an empty word used for marketing, we actually use it a measurement tool for continual improvement.  After every move our foreman will invite clients to comment on the service received.  A few days after the ‘dust has settled’, our administrative staff will send a more detailed questionnaire inviting client critique.  It might seem a bothersome task but by recording feedback from this process we are able to constantly monitor customer perception of our activities and identify areas for improvement.

Statistics extracted from quality feedback forms on removal services

Removal and storage services performed in London and the south east during our financial year ending September 2006, measured 14 parameters with an overall score of 92%.  

 

To find out more about our quality removal company serving London and Surrey, click on the hyperlinks below or the tabs shown on the left of this page.

FIDI FAIM
UniGroup UTS
BAR (British Association of Removers)
FEDEMAC
HHGFAA
FTA (Freight Transport Association)

If you are looking for a removal company in London and Surrey and need a quote make an enquiry now via our contact page.  Initiate an email, phone us on our free number or write to us and one of our operators will be happy to assist you.

 

More performance report extracts from key areas of our 2006 removal activities.

The ability of our packing and removal crews was scored at 94.87%
When asked if they would use our moving services again, 97% responded with a yes vote.
Our timeliness of arrival was rated at 91.33%

 

The measurement technique and data displayed above was presented to a 3rd party audit team during our 2006 FIDI-FAIM certification process.

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Tuesday, January 23, 2007 at 2:14:03 PM
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Tuesday, July 17, 2007 at 5:39:45 PM
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Furniture Storage Helps House Sales.

During a slow moving house market, furniture storage can be an excellent tool to speed up property sale transactions.  Firstly for sellers, the opportunity to de-clutter the home will improve the presentation and help the 'blank canvass' appeal those potential buyers are naturally attracted to.  In addition, short term storage can also be helpful if you need to redecorate the home.  Repainting the walls with a neutral colour such as magnolia is an excellent way to quickly and economically freshen the place up and remove current personalised decor (you might like it but your buyers might not). The second benefit of furniture storage is to break the dreaded 'house sale chain'.  By putting your home effects into storage you can make your property immediately available to any buyer which can be a great attraction to them.  In addition, you then become a 'cash buyer' for your next home which aids your negotiating position and will help secure the property of your dreams. Kelly's offer a variety of different removals and storage services to suit all budgets and needs, from basic DIY storage through to fully managed relocation.  Call us now for a quote and let us be your relocation partner.

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