Quality Removal Company in London and Surrey
At Kelly’s, we believe quality should not be an empty word used for marketing, we actually use it a measurement tool for continual improvement. After every move our foreman will invite clients to comment on the service received. A few days after the ‘dust has settled’, our administrative staff will send a more detailed questionnaire inviting client critique. It might seem a bothersome task but by recording feedback from this process we are able to constantly monitor customer perception of our activities and identify areas for improvement.
Statistics extracted from quality feedback forms on removal services
Removal and storage services performed in London and the south east during our financial year ending September 2006, measured 14 parameters with an overall score of 92%.
To find out more about our quality removal company serving London and Surrey, click on the hyperlinks below or the tabs shown on the left of this page.
BAR (British Association of Removers)
FTA (Freight Transport Association)
If you are looking for a removal company in London and Surrey and need a quote make an enquiry now via our contact page. Initiate an email, phone us on our free number or write to us and one of our operators will be happy to assist you.
More performance report extracts from key areas of our 2006 removal activities.
The ability of our packing and removal crews was scored at 94.87%
When asked if they would use our moving services again, 97% responded with a yes vote.
Our timeliness of arrival was rated at 91.33%
The measurement technique and data displayed above was presented to a 3rd party audit team during our 2006 FIDI-FAIM certification process.
Tuesday, January 23, 2007 at 2:14:03 PM
Tuesday, July 17, 2007 at 5:39:45 PM